Refund & Cancellation Policy

Plans

• Basic - free forever. No payment, nothing to cancel.
• Pro - Rs. 999 per month, billed monthly. Cancel any time.

Cancelling Pro

Message us on WhatsApp at 0322 5963504 and tell us you want to stop Pro. We cancel it from our side, and your Pro features stay active until the end of the period you already paid for. After that the account stays in Basic mode - your customers and naap records are not deleted, they simply return to the free plan limits.

Refunds

• If you are charged twice by mistake, or charged after you cancelled, tell us and we refund the wrong amount.
• If you paid for a month and the service was not usable for a sustained period because of a problem on our side, we refund or extend that period - your choice.
• Part months are not refunded when you simply stop using the software, because the plan is monthly and you can cancel before the next month starts.

How refunds are paid

Refunds go back the same way you paid, where possible. Tell us on WhatsApp and we will confirm the method and timing with you - usually within 7 working days of agreeing the refund.

Free trial and data

You can use the free Basic plan for as long as you like before paying anything, so you can judge the software before spending money. You can export your customer list at any time from inside the app.

Questions

If anything here is unclear, contact us before paying - we would rather explain it first than take money and sort it out later.